At Physicians Hearing Care (PHC), our number one priority is to ensure the health and wellbeing of our patients; it’s important that our PHC community continue to follow our easy 7 stage guide to protect yourself and the most vulnerable people in the local area.

Since the outbreak of Covid-19, we at Physicians Hearing Care have implemented a 7 stage procedure as a way of reassuring all visitors and to ensure that our patients and local population continue to live full, healthy, happy lives.

Physicians Hearing Care, Our 7 Stage – Step by Step Guide.

Stage 1. Hand Wash On Arrival

We’re positive that by now, everyone is carrying an army platoon supply worth of sanitizer; however, every one upon arrival at our office must approach our check-in desk and use the hand sanitizer provided. A quick squirt in the hands and a thorough rub in, and that’s it, your hands are sanitized.

Stage 2. Patient Health Check Prior to Arrival

All guests and patients are being asked to review our “safety criteria” before visiting the PHC. We simply must insist that you don’t attend our offices if you are suffering from any of the following, a fever running at 100.4 or above, a cough, runny nose, or shortness of breath.

If, for instance, you find yourself suffering from any one of these ailments, we kindly insist you reschedule your appointment; contact us here. And someone will be available to take your call from 9 am – 5 pm, Monday to Friday.

Our strict guidelines insist that you reschedule your appointment for when you’ve been symptom-free (without the need for cough or fever medication) for at least 24 hours.

Stage 3. Thorough Cleaning Between Appointments

To reassure all visitors and patients, we have increased the time between each appointment, providing us with additional time to sanitize all surfaces thoroughly. This ensures that all patients are stepping into a sterile and safe environment.

From the patient’s chair, headphones, all equipment, tympanometer, pens, and audiometers, everything will be thoroughly sterilized before each appointment.

At Physicians Hearing Care, your health and wellbeing will always be our number one priority.

Stage 4. Minimized Waiting Times

Unfortunately, we’ve had to remove all magazines from waiting rooms for sterile reasons, however thanks to reduced paperwork and staggered appointments, procedures are now in place to increase efficiency and decrease patient waiting times.

Stage 5. Your Hearing Hotline

If you need help, face any challenges, or require professional assistance during these challenging times, please call before visiting, as it’s likely that a walk-in appointment might be turned away, in accordance with our step by step guide.

However, our Hearing Hotline is available from 9 am – 5 pm, Monday to Friday, and we are more than happy to take your call and help in every way we can.

Visit our website for more information.

Stage 6. Virtual Appointments

We are also pleased to offer virtual appointments, perfect for patients being encouraged to remain indoors and those with young families or professionals with long working hours.

Using easily accessible technology (smartphone, tablet, home computer, etc.), we can replicate meetings with your doctor while minimizing the danger to at-risk patients. We will also try our best to accommodate appointments around your busy schedule.

Stage 7. Express Patient Care

For patients who simply need a quick pit stop or tune-up, PHC offers our Express Patient Care service, 1 pm – 3 pm, Monday to Thursday; we are offering this service for patients needing immediate attention, whether, in need of repairs, adjustments or cleaning, there are ten slots available.

Please remain in your car and call our office on arrival, informing us of your arrival, and we’ll guide you from there.

To our patients…

Caring for the health of East Tennessee citizens is our number one priority, and our step by step guide is to increase the safety of every patient and staff member in attendance at Physicians Hearing Care.

At PHC, we are taking every precaution necessary and are following current Government guidelines to ensure the continued health of our patients, employees, and visitors. For that reason, every member of staff will be wearing PPE at all times.

As a result, we must insist that all visitors and patients wear masks before entering our offices.

For further information, contact us here.

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Dr. Kalyn Bradford Au.D.

Dr. Kalyn Bradford is the director of hearing aid services here at Physician's Hearing Care. She completed her externship with Physician's Hearing Care in 2013 and subsequently joined the practice in 2014 after graduating with her doctoral degree in audiology from Louisiana Tech University. She joined PHC as a clinical audiologist, where she performed comprehensive audiological exams and specialized in helping patients to hear better using the latest hearing aid technology available. She has carried that experience into her current role as director of hearing aid services, where she does an excellent job managing the audiologists to ensure that all patients are treated with the best hearing care possible.