Troubleshooting Problems Associated with the ReSound Smart 3D App

Are you a ReSound Smart 3D app user? If your answer is yes, you might be concerned with various issues associated with the hearing aid application’s use. If your answer is no, worry not.

In this post, I will explain about the application’s uses and detail various issues associated with its use. I will also suggest various proven ways to troubleshoot them.

ReSound Smart 3D is an innovative application compatible with various hearing aids. The app enables you to control your hearing aids with your mobile device directly. For instance, you can switch programs and customize your sound settings.

The ReSound Smart 3D app is user-friendly. It assists new users in learning how to use it. Also, it can help you trace your misplaced hearing aids. What is more, with the help of your hearing care expert, you can update your hearing software and programs without visiting the clinic.

The fact that your physician can help you remotely during this Covid-19 pandemic period is a plus. Essentially, the ReSound Smart 3D app is equipped with a remote assist feature, which allows your audiologist remotely to adjust your hearing aid.

Despite these perks, you are likely to face some issues when using the ReSound Smart 3D app’s Remote Assist feature. But the good news is that you can resolve them with only a few steps.

How to Connect or Reconnect Your Hearing Aids to Your iPhone

To connect or reconnect your hearing aids to your iPhone, do the following:

1. Go to Settings.
2. Turn on Bluetooth.
3. Press Accessibility.
4. Press Hearing Devices.
5. If connecting for the first time, skip to step 7.
6. If reconnecting, press YOUR NAME’s HEARING AIDS.
7. Scroll down, and press Forget Device.
8. Turn off your hearing aid(s).
9. Battery: Open the battery door and remove the battery.
10. Rechargeable: Put the hearing aid in the charger.
11. Turn on your hearing aid(s).
12. Battery: Insert the battery and close the battery door.
13. Rechargeable: Take the hearing aid out of the charger.
14. Wait for YOUR NAME’S HEARING AIDS to pop up.
15. Then press “triple-click the Home Button at any time to show hearing device options” when prompted.
16. Your phone will ask you to pair.
17. If you have two hearing aids, press PAIR.
18. If you have one hearing aid, press PAIR.

How to Troubleshoot Problems with Wireless Streaming/Phone Calls

Android
If using an android phone, do one of the following:

• Restart your cell phone.
• Delete and reinstall the application
• Reconnect your hearing aids to the Smart 3D App

How to Restart Your Cell Phone

1. Go to the ReSound Smart app and tap the MORE tab.
2. Turn the Demo mode ON and then turn it OFF.
3. The application will begin searching for the hearing aids.
4. Restart your hearing aid(s).
5. Battery: Remove the battery and reinsert it.
6. Rechargeable: Remove the hearing aid from the charger and return it.
7. Wait for pairing and press CONTINUE.

How to Reconnect Your Hearing Aids to the ReSound Smart 3D App

1. Go to the Resound Smart 3D app.
2. Tap the MORE tab.
3. Press PAIR NEW HEARING AIDS
4. Your phone will start searching for hearing aids.
5. Restart your hearing aids:
6. Battery: Remove the battery and reinsert it.
7. Rechargeable: Remove the hearing aid from the charger and return it.
8. Wait for pairing and press CONTINUE.

General Bluetooth/Wireless Tips

• Ensure your ReSound Smart 3D app is updated.
• Stop other running applications.
• Refresh your Bluetooth by turning it on and then off.
• Restart your cell phone weekly.

Troubleshooting Issues with the ReSound Smart 3D App

If experiencing problems with the application, do one of the following:

• Close the app and reopen it.
• Restart your cell phone.
• Delete the Smart 3D app, download, and reinstall it.
• Check whether you have Smart or Smart 3D
• Turn DEMO MODE On and then turn it Off.
• Go to the ReSound Smart 3D app and tap the MORE tab.
• Turn DEMO MODE On and then turn it Off, and restart the devices.
• Confirm whether Bluetooth is allowed on the Smart/Smart 3D app.
• Go to settings and scroll down. Select Smart or Smart 3D.
• Confirm whether Bluetooth is on.

If you are looking for a user-friendly hearing aid application with a remote assist feature, the ReSound Smart 3D app is your best bet.

Contact us today to address your hearing aids’ compatibility, pairing, and connectivity issues.

Sarah Post, Au.D., CCC-A

As a child of deaf adults (CODA) in the Knoxville Deaf Community, she understands the struggles like no other. This sparked her passion for audiology as a career and led her to pursue a bachelor’s degree in audiology from the University of Tennessee, Knoxville. After completing her degree, she continued her education at Auburn University, where she completed her doctorate of audiology (Au.D.) before returning to Knoxville to serve the local community. As a clinical audiologist at Physicians Hearing Care, Sarah provides comprehensive diagnostic services to assess patients’ hearing needs. Often requiring the assistance of amplification devices, Sarah helps patients select and tailor instruments to their specific hearing loss and needs that can improve their quality of life. With each patient, she listens and discusses their needs to develop a plan to improve their communication and quality of life. So far, there have been many life-changing moments during her time at PHC. Most of all, Sarah loves working with people to form a partnership to understand their needs, build trust, and craft customized plans to improve their hearing health.

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