Buying Hearing Aids From Costco vs. Physicians Hearing Care – What’s The Difference?

Costco is a good place to get a free hearing test and then buy hearing aids. But a free hearing test at Costco doesn’t compare to a comprehensive hearing assessment done by an audiologist.

Costco’s hearing test is an easy starting point, but it won’t highlight exactly what you’re hearing, meaning your unique hearing loss won’t be treated accurately either. They specifically say it’s only a “test to determine if you could be helped by a hearing aid.”

Not only is our hearing test accurate and professional, we also examine the degree of your hearing loss and diagnose its root cause. If your hearing assessment highlights an underlying issue, we partner with East Tennessee’s top physicians at Ear, Nose & Throat Consultants of East Tennessee,so we can refer you to our in-office specialists for further assessments.

This comes close to guaranteeing that the hearing device we recommend will be tailored to your unique hearing needs.

• We’re locally owned and operated, and we care about getting to know you as a valued member of our community.
• We have five locations, so you are guaranteed to find in-person care near your home.
• We have an “Express Patient Care” service for immediate needs. Click here to schedule an Express Patient Care appointment.

Both Costco and Physicians Hearing Care have good loss and damage warranties, so your aids will be fixed if you lose one, drop one, or it gets damaged some other way.

Costco offers 3-year protection for loss and damage on most of their models. We offer a 3-4 year loss, damage, and repair warranty on our packages.

If your hearing aids need repair, you have to mail them in or bring them to your local Costco.

We do most repairs in office with a quick turnaround, and if we need to send your devices to the manufacturer because the repairs needed are more extensive, we’ll lend you a similar pair of hearing aids while you wait for yours to come back.

Both Costco and PHC offer free cleanings and checks. The key difference is that PHC proactively schedules annual and semi-annual visits. Our goal is to stay ahead of potential issues. Costco allows you to schedule an apt if you have a problem. However, it can be very difficult to get one of those slots-depending on the Costco. COSTCO is a retail model and as such they need to limit the number of no charge visits.

But wait, there’s more! You can book a spot in our Express Patient Care service, 1 PM – 3 PM, Monday to Thursday, if you need immediate attention, repairs, adjustments, or cleaning. You can also drop off your devices and pick them up when they’re ready.

When you’re in for an appointment, check our supply of everything you might need for your hearing aids while you’re here. We have wax guards, batteries, domes, filters, retention lines – you name it.

Costco has very convenient hours, including weekend hours, and they also offer remote options. This can make it difficult to get help if you simply cannot leave your home for some reason.

We’ve been able to help many of our patients stay at home and get support through virtual appointments where you can talk face to face with one of our hearing experts via a video call.

It’s a super convenient way to skip the traffic and stay in your jammies, while still accessing the quality hearing care you need.

We can also do remote adjustments on your hearing aids that allow for it. Costco does the same but only on certain hearing aids.

If you need help outside of any appointment, you can call us from 9 AM – 5 PM, Monday to Friday.

Costco’s prices are impressive. Their cheapest hearing aid, their Kirkland signature 10s, start at $1,399 and at a $1,799 starting price for other brands they carry. They charge extra for custom earmolds.

Our hearing care packages cover your hearing aids PLUS every aspect of your hearing care for the next three to four years.

Costco only has five major hearing aid brands to choose from, which includes their own brand, limiting the possibility of you getting the best hearing aids for your needs, whereas we work with all the major brands.

At Physicians Hearing Care, we are not the cheapest option, but we see our hearing aid packages as an investment rather than a cost. We are always available to help, and we’re here for you for the long haul.

Our doctors of audiology have many, many years of education, and we have years of experience dealing with every aspect of hearing care. Compare that to the hearing dispenser hired by Costco who only has to study for three months to pass a state test.

Yes, Costco does hire some audiologists, but they usually aren’t doing hearing tests, so balance issues and tinnitus won’t be treated at all.

Physicians Hearing Care is a division of a premier otolaryngology practice, Ear, Nose & Throat Consultants of East Tennessee. So if we notice anything about your hearing loss that requires medical help, we can immediately refer you for the care you need, and you won’t go another day with a medical issue a hearing aid dispenser at Costco would never have picked up on.

At Physicians Hearing Care, we care about your hearing journey for life, and we want to make sure you always have the support you need, whenever you need it.

The best care includes annual and semi-annual check-ups and regular hearing aid cleaning, repairs, adjustments, and tune-ups – all essential if your hearing is to be optimized and any future damage prevented.

It also includes encouragement, ongoing answers to any questions or concerns, and ongoing counseling and help with any issues with your hearing aids.

Costco only offers the necessary immediate follow-up visit, but they do offer free hearing aid cleanings and checks. They just won’t repair it for free unless the specific damage is covered by the warranty.

We have a 4-stage fitting process to ensure optimum comfort and performance in all environments. And we do unlimited adjustments to your hearing devices based on your audiometric testing results. We keep adjusting until you’re comfortable with the sound delivery.

We train and educate you on all your hearing aids’ technological features. There’s no way we’re going to think handing over a pair of hearing aids and telling you to figure out the rest yourself is acceptable hearing care.